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ITIL® V3 Intermediate OSA

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ITIL® V3 Intermediate OSA

ITIL® Operational Support and Analysis (OSA) module is one of the certifications in the ITIL® Service Management Capability stream. This certification reflects the ability of the holder to apply OSA activities and processes to achieve organizational excellence. The OSA certification is mainly based on the best practice guidance contained in the ITIL® Service Operation publication.

Why Should You Choose ITIL® V3 Intermediate OSA?

  • Understanding Service Management as a Practice, Service Operation principles, purpose and objective.
  • The activities, methods and functions used in each of the Operational Support and Analysis processes.
  • How to measure Operational Support and Analysis performance.
  • The importance of IT Security and how it supports Operational Support and Analysis.
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ITIL® V3 Intermediate OSA - Instructor Led Training

15 th  October
Sat&Sun (4 Weeks) Weekends Batches
Timings: 07:00 AM - 11:30AM(IST)
Sold Out
25 th  October
Sat&Sun (4 Weeks) Weekends Batches
Timings: 07:00 AM - 11:30AM(IST)
Filling Fast
1 st  November
Sat&Sun (4 Weeks) Weekends Batches
Timings: 07:00 AM - 11:30AM(IST)
Pending

ITIL® Curriculum

  • The value to the business of OSA activities
  • The lifecycle within the OSA context
  • Optimizing service operation performance
  • The event management process inclusive of its design strategy, components, activities and operation including its organizational structure, as well as any interfaces with other processes
  • Efficient event management and provision of examples showing how it is used to ensure service quality within OSA
  • The benefits and business value that can be gained from event management
  • The incident management process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes
  • The measurement model and the metrics that would be used to support incident management within OSA practices
  • The benefits and business value that can be gained from incident management
  • The request fulfilment process inclusive of its components, activities and operation including its organizational structure, as well as any interfaces with other processes
  • The measurement model and the metrics that would be used to support request fulfilment within OSA practices
  • The benefits and business value that can be gained from request fulfilment as related to OSA
  • The end-to-end process flow for problem management inclusive of problem analysis techniques, error detection, components, activities and operation including its organizational structure, as well as any interfaces with other processes
  • A measurement model and the metrics that would be used to support problem management within OSA practices
  • The benefits and business value that can be gained from problem management
  • The end-to-end process flow for access management process inclusive of components, activities and operation including its organizational structure, as well as any interfaces with other processes
  • A measurement model and the metrics that would be used to support access management within OSA practices
  • The benefits and business value that can be gained from access management as related to OSA
  • The complete end-to-end process flow for the service desk function inclusive of design strategy, components, activities and operation, as well as any interfaces with other processes or lifecycle phases
  • The service desk validation components and activities (e.g. service desk role, organizational structures, challenges, issues safeguards, etc.) and how these test components are used to ensure service quality within OSA
  • A measurement model and the metrics that would be used to support the service desk function within OSA practices
  • The end-to-end process flow for OSA functions (i.e. technical management, IT operations management, and applications management) inclusive of design strategy, objectives, components, activities, roles and operation including its organizational structure, as well as any interfaces with other processes
  • The roles within each OSA process and generic roles
  • The benefits and business value that can be gained from functions as related to OSA
  • Technology requirements for service management tools and where/how they would be used within OSA for process implementation
  • What best practices should be used in order to alleviate challenges and risks when implementing service management technologies

About ITIL® Training

The ITIL® Intermediate Operational Support and Analysis (OSA) module is an ITIL qualification focused on planning,implementation,and optimization of OSA processes. ITIL® Intermediate OSA training introduces you to OSA practices for the resolution and support of the service management lifecycle and trains you to apply core practices that support the service management lifecycle in real-time.

ITIL® Intermediate OSA Certification is an intermediate level of ITIL certification offered to IT professionals who successfully pass the ITIL® OSA exam. The ITIL® Intermediate Operational Support and Analysis (OSA) qualification demonstrates your specialization in ITIL service capability modules and expertise in planning, implementing and optimizing the OSA processes. ITIL® OSA certification establishes your professional ability to apply OSA practices to identify improvements to the implementation of ITIL processes to deliver and support customer services and improve ITIL processes in functional areas such as event management, incident management and request fulfillment.More than one million professionals have enjoyed the benefits of being certified in the ITIL OSA module as the global demand for certified professionals continues to rise.

By the end of this ITIL Foundation Certification training you will:

  • Apply OSA practices to enable event, incident, request, problem, access, technical, IT operations, and application management
  • Identify how to manage the everyday operation of IT services
  • Identify improvements to the implementation of ITIL processes to deliver and support customer services
  • Describe the management and resolution of regarding people, relationships, procedures, and infrastructure technology to enable high quality and cost-effective IT services
  • Identify challenges, critical success factors, and risks

According to some of the leading job websites, ITIL® Intermediate OSA Certification is a prerequisite for many key roles in the IT sector. Certified professionals can expect to take on organizational functions such as service desk management, technical management, IT operations management, and application management. Certified professionals in this field are in high demand and their job prospects and pay scale grow in keeping with their certification levels. According to recent surveys by payscale.com, the median salary of certified professionals in this field is $86,746.

IT professionals, business managers, and business process owners will all benefit from ITIL Intermediate OSA training. ITIL® Intermediate OSA Certification will be a valuable boost to your resume as a configuration manager, availability manager, system software manager, applications support manager, IT operations manager, network control and operation manager, database administrator, problem manager, or network support.

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Frequently Asked Question's

  • Business managers, business process owners and others who need an understanding of the Operational Support and Analysis processes and of how it may be used to enhance the quality of IT service support within an organization.
  • IT professionals who are working in organizations that have adopted ITIL for service improvement
  • Those seeking to gain the ITIL Expert Certification in ITSM or higher ITIL certifications for which this is a prerequisite

Please send us an email to info@transgemini.com, and we will answer any queries you may have!