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ITIL® V3 Intermediate ST

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ITIL® V3 Intermediate ST

ITIL Service Transition gives direction to the advancement and change of abilities for bringing new and changed services into upheld conditions. It depicts how to transition an organization starting with one state then onto the next while controlling danger and supporting organizational information for choice help. It guarantees that the value(s) recognized in the service procedure, and encoded in service configuration, are successfully transitioned with the goal that they can be acknowledged in service activity.

Why Should You Choose ITIL® V3 Intermediate ST?

  • Understanding Service Management as a Practice and Service Transition principles, purpose and objective
  • Understanding how all Service Transition processes interact with other Service Lifecycle processes
  • The sub processes, activities, methods and functions used in each of the Service Transition processes
  • The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
  • How to measure Service Transition performance
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ITIL® V3 Intermediate ST - Instructor Led Training

15 th  October
Sat&Sun (4 Weeks) Weekends Batches
Timings: 07:00 AM - 11:30AM(IST)
Sold Out
25 th  October
Sat&Sun (4 Weeks) Weekends Batches
Timings: 07:00 AM - 11:30AM(IST)
Filling Fast
1 st  November
Sat&Sun (4 Weeks) Weekends Batches
Timings: 07:00 AM - 11:30AM(IST)

ITIL® Curriculum

  • The purpose and objectives of service transition
  • The scope of service transition and ways that service transition adds value to the business
  • The context of service transition in relation to all other lifecycle stages
  • Service transition policies, principles and best practices for service transition
  • How to use metrics to ensure the quality of a new or changed service and the effectiveness and efficiency of service transition
  • The inputs to and outputs from service transition as it interfaces with the other service lifecycle phases

A management perspective of the purpose and value of the service transition processes, how they integrate within service transition and how they interface with other lifecycle phases

  • How to address and manage the communication and commitment aspects of service transition
  • How to manage organizational and stakeholder change
  • How to develop a stakeholder management strategy, map and analyse stakeholders and monitor changes in stakeholder commitment
  • Technology requirements that support the service transition stage and its integration into the service lifecycle
  • Types of knowledge management, service asset and configuration management and workflow tools that can be used to support service transition
  • The key activities for introducing an integrated service transition approach into an organization
  • The design, creation, implementation and use of service transition in a virtual or cloud environment
  • Be able to provide insight and guidance for service transition challenges, risks and critical success factors
  • The critical success factors related to ST as well as how to measure and monitor them

About ITIL® Training

The Service Transition module is one of the key qualifications within the ITIL Service Lifecycle category of the ITIL Intermediate level. This module focuses on best practices required for implementing changes decided upon during the Service Strategy and Service Design stages of the ITIL® Service Lifecycle. The certification demonstrates your knowledge of process elements, practice components, and management techniques to build, test, and implement products and services. Training program for the ITIL Intermediate ST Module includes both online and classroom training. The courseware has been approved by APMG and CSME and includes quizzes and sample test papers. The ITIL Intermediate Service Transition module is worth three of the 17 credits required to qualify for the Managing Across the Lifecycle module.

Currently in its third version, ITIL is the world’s most widely-used IT service management framework and is based on global best practices in IT service management.ITIL qualifications are benchmarks of quality for IT professionals worldwide. ITIL training encourages you to come up with new ideas and approaches to improve customer satisfaction. You will learn to contribute effectively to service delivery in your organization. The value of ITIL has increased sharply in recent years and an ITIL certification is fast becoming an entry requirement for a majority of IT-based roles.The demand for certified professionals in this module is increasing at a rapid pace and there are already more than 10,000 certified professionals across the world.

  • Describe the purpose, principles, and processes in service transition
  • Identify effective personnel management through service transitions
  • Identify challenges, critical success factors, and risks
  • Understand how to plan and manage the transitions using new or revised resources
  • Understand and manage changes to IT services in line with business strategy and customer expectations
  • Identify the role of service transition in flexible change management and improvement of service delivery
  • Multiple choice examination questions
  • Eight questions per paper
  • 90 minutes duration

An ITIL certification adds weight to an IT professional’s profile. Certified professionals typically earn 40% more compared to their non-certified peers. According to recent surveys by, the annual average salary of a certified professional in this field ranges from $72,000 to $150,000.

Frequently Asked Question's

  • IT professionals working in roles associated with service transition
  • Chief information officers (CIOs), Chief technology officers (CTOs), Managers, Supervisory staff, Team leaders, Service designers, IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT professionals working in development projects.
  • Those seeking to gain the ITIL® Expert Certification or higher ITIL® certifications for which the Service Strategy Transition module is a prerequisite.

Please send us an email to, and we will answer any queries you may have!